Resident-Centric ‘Any Door’ Project Will Be Boosted by AI

Source: GovTech |  By: Noelle Knell, Jule Pattison-Gordon

Washington, D.C., CTO Stephen Miller describes a large-scale modernization project that aims to reorient government services so residents can quickly get what they need no matter how they got there.

The fact that nearly all resident interactions with government can take place online doesn’t mean they’re friction-free. In the past few years, government has increasingly focused on overall customer experience, breaking down barriers between agencies and departments and the people they serve. The goal is to remove the need for residents to understand the inner workings of government, and reimagine how they present services and information.

A major endeavor along these lines is underway in Washington, D.C. Recently confirmed Chief Technology Officer Stephen Miller talked to GT at the annual NASCIO conference earlier this month about what they have termed their “any door” initiative.

Underpinning the effort is comprehensive application modernization work, which relies on partnerships Miller and his team have worked to build with district agencies.

Read more and see a video interview with Stephen Miller here.