How Should Government Regulate AI? We Asked a Robot
Source: GovTech | By: Dustin Haisler
Artificial intelligence's potential in the public sector use grown exponentially, as have questions around appropriate guardrails. We interviewed the ChatGPT chatbot from OpenAI to see what it had to say.
Istarted working for e.Republic (Government Technology’s parent company) as a writer almost 12 years ago. I was doing a lot of interviews for case study-style stories on technology deployments. I would later transcribe those interviews word for word to maximize my understanding and faithfully reproduce any direct quotes I ended up using. At the time, AI tools to automate the transcription process fell short — comically short, actually.
What a difference a dozen years makes.
Artificial intelligence, in the ensuing years, has advanced exponentially in its capabilities and ease of use. At GT, we report on its growing adoption by public-sector agencies to help identify patterns and automate routine processes, making it possible for staff to reserve more of their time for complex problems. And AI only continues to get smarter, recently demonstrating new capabilities in the creative arts, for example, producing poetry, music and photography that is beginning to rival what humans can do.
In many ways, the pandemic moved chatbots into the “must have” category for government — a force multiplier for agencies that saw dramatic increases in customer inquiries. But chatbots rely on good content. The nature of user questions can evolve as quickly as COVID-19 variants, requiring constant upkeep to remain effective. It’s no longer enough to have a chatbot. You have to devote time and resources to making sure it is indeed saving staff time and meeting constituent needs.
Enter the ChatGPT tool from Open AI, an AI-driven chatbot prototype that uses sophisticated natural language processing technology with impressive results. Released in late 2022, it’s proof that these tools are getting smarter, earning praise like this from Kevin Roose of the New York Times: “ChatGPT is, quite simply, the best artificial intelligence chatbot ever released to the general public.”
Dustin Haisler is the chief innovation officer for e.Republic. He follows the evolution of AI and its impact on government and wanted to test ChatGPT’s capabilities by asking it questions about how these technologies should be regulated given their vast potential, both positive and negative.
“I thought, how better to look at regulating AI than by asking AI itself?” Haisler said.
What follows is Haisler’s revealing “interview” with ChatGPT.
Dustin Haisler: What are the biggest challenges state and local agencies are facing today?
ChatGPT: There are many challenges that state and local agencies are facing today, including budget constraints, a lack of resources and the need to adapt to changing circumstances. In addition, state and local agencies are often required to provide a wide range of services, which can be difficult to manage and coordinate effectively. Additionally, state and local agencies may face challenges related to public perception and trust, as well as the need to ensure that their services are delivered in a fair and equitable manner.
DH: What are some of the most important emerging technologies that government leaders should be paying attention to?
There are many emerging technologies that government leaders should be paying attention to, including artificial intelligence (AI), blockchain, the Internet of things (IoT) and virtual reality (VR). AI and machine learning technologies, for example, can be used to automate many tasks and processes, improving efficiency and accuracy. Blockchain technology has the potential to revolutionize the way that governments handle data and transactions, providing a secure and transparent way to manage information. The IoT can be used to connect devices and systems, allowing for real-time data collection and analysis. And VR technologies can be used to improve training and simulation, as well as to create immersive experiences for the public. All of these technologies have the potential to greatly impact the way that government operates, and it is important for leaders to be aware of their developments and potential applications.
DH: What are some of the most impactful AI use-cases for state and local government?
ChatGPT: There are many potential use-cases for AI in state and local government, including:
Predictive analytics: AI can be used to analyze data and make predictions about future trends, allowing governments to better anticipate and plan for…