The Metaverse Holds Big Opportunities for the Public Sector

Source: Route Fifty By Valerie Armbrust, Public Sector Technology and Cloud Lead

State and local government agencies are starting to take notice of the potential benefits of the metaverse—a continuum, representing a spectrum of digitally enhanced worlds and realities—for operations and service delivery. When the Covid-19 pandemic triggered a rapid move to remote work, technologies associated with the metaverse, such as virtual reality, augmented reality, artificial intelligence, blockchain, computer vision, natural language processing and edge computing all supported this transformation. Organizations adapted quickly, and practices such as virtual meetings and document sharing became commonplace. 

The big question now facing state and local governments is what priorities should organizations set as the metaverse begins to transform and expand opportunities for information sharing, learning and communication?

We see public sector initiatives beginning to coalesce around three major themes:

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