Pandemic has expedited digitization of government services: survey

Source: Smart Cities Dive Published: Aug. 24, 2020

Dive Brief:

  • Eighty-two percent of government officials believe their operations should be more technologically advanced, according to a recent survey by Granicus, a company that modernizes government web services and strategies.

  • Sixty-one percent of government officials believe the pandemic has expedited the digitization of their operations, and 52% of citizens said they noticed their local governments are now offering more services online.

  • Citizens and government officials believe the pandemic has changed expectations for how governments should operate. Fifty-four percent of citizens now expect government services to be offered online and 30% of citizens expect those processes to become simpler.

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