Louisville benefits from utility's digital transformation programme
Source: Smart Cities World Published: December 9th, 2020
Kentucky’s largest public water provider, Louisville Water Company, has announced the completion of its digital transformation efforts, creating a “single face of work” for all field and asset management functions.
The end goal was to deliver a better, more connected experience for its customers.
Streamline operations
Louisville Water embarked on a multi-phased, digital transformation project to streamline operations and boost efficiencies using KloudGin’s combined field service and asset management solution. The KloudGin solution replaced systems that were 30 years old, mostly paper driven and required multiple manual operations.
Additionally, there was no mobile capacity for employees to communicate and record their work while in the field.
“Digital transformation is helping us maximise our scheduling, asset reliability and uptime, reduce capital and operational expenditures, extend asset life, reduce unplanned downtime and provide superior customer service – all without increasing operational-, safety- or environmental risks,” said Dave Vogel, executive vice president, Louisville Water Company.
“KloudGin has a deep understanding of how to effectively deploy mobile field asset management for seamless adoption and [its] team has extensive experience servicing the utility industry. We have a billion dollars’ worth of assets to manage and KloudGin has allowed us to make informed decisions, so we are able to evaluate and extend the useful life of our assets.”
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