Colorado Chief Customer Officer Aligns Agencies, IT

Source: GovTech | LAUREN HARRISON, EYRAGON EIDAM | May 9, 2019

“When I started, I wouldn’t have thought of changing and transforming the state, and I think now that’s a big part of my role,” said William Chumley, chief customer officer within the Colorado Governor’s Office of Information Technology (OIT).

At the National Association of State Chief Information Officers (NASCIO) Midyear conference earlier this week, Chumley explained that while the main focus of his work has been ensuring Colorado state agencies are aligned with IT’s priorities and goals, he’s now turning more toward the citizen experience and how OIT can enable those agencies to facilitate their own customer service. One of his long-term goals is to help create “virtual access to government anytime, anywhere” by creating alignment and efficiency across the state.

That Colorado OIT has a chief customer officer — Chumley is the second to hold the position — should come as little surprise given the increasing number of C-level public-sector titles, like data, privacy and even transparency officers across all levels of government.